Selling the Invisible: A Field Guide to Modern Marketing
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Product Description
(NOT FOR SALE IN US AND CANADA) The essential guide to marketing services, that has become a business classic. Many companies who aver to be selling products are really selling services. What used to be a product-driven economy is now replete with services. But unlike products, you can?t touch services, hear or see them. Services are mainly just promises that somebody will do something. They are invisible. So how do you sell, renovate and make them grow? This international bestseller, now in paperback, answers that question with insights on how the markets for services work and how customers reflect and behave towards your offering. When it comes to marketing and selling, the difference between products and services can be enormous. A treasury of bite-sized, practical and intelligent strategies, based upon the leader?s wide experience, Selling the Invisible will open your eyes to new thoughts that will enhance the value and profitability of any company in today?s service market. The book starts with the core problem of services marketing: service quality. It then suggests how to learn what you must improve, with examples of what works. It then moves on to services marketing fundamentals: defining what business you really are in and what people really are buying; positioning your service; understanding customers and buying behaviour; and communicating your service.Amazon.com Review
The transformation from a manufacturing-based economy to one that’s all about service has been well documented. Today it’s estimated that nearly 75 percent of Americans work in the service sector. As a replacement for of producing tangibles–automobiles, clothes, and tools–more and more of us are in the business of providing intangibles–health care, entertainment, tourism, officially authorized services, and so on. But, according to Harry Beckwith, most of these intangibles are still being marketed like products were 20 years ago.
In Selling the Invisible, Beckwith argues that what patrons are primarily interested in today are not features, but relationships. Even companies who reflect that they sell only tangible products should rethink their approach to product development and marketing and sales. For example, when a customer buys a Saturn automobile, what they’re really buying is not the car, but the way that Saturn does business. Beckwith provides an brilliant forum for thinking differently about the scenery of services and how they can be effectively marketed. If you’re at all involved in marketing or sales, then Selling the Invisible is certainly worth a look.
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This is seriously the most poorly written and edited book I have ever read. I counted more than 10 typos and grammatical errors before I even got to page 5.
Reader’s Rating: 1 / 5
Terrible is all I can say. This leader breaks every rule he suggests to you. The introduction is dull. It is tiny tale chapters with a bold sentence or two at the end. These are the principles he is suggesting. You can read these bold sentences in less than 30 minutes. Don’t bother to buy this book.
Reader’s Rating: 1 / 5
Not very helpful if you’re looking for a all-purpose guide to selling services. There are many much better books available.
Reader’s Rating: 1 / 5
The back take in makes you reflect that the book is full of new thoughts and advice. Well, if you’ve read any basic marketing book, you already know it all. In fact, if you have unadorned ancient common sense, you probably will not find anything new in that either.
I felt ripped off by the back take in comments. I read the book on a plane and, even for an airport book, I establish it to be really lame.
Reader’s Rating: 1 / 5
Long years ago I had lunch with a man who worked forDisney. His job was to devise the rides that the public takes atDisney World and Disney Land. The key feature of these rides, according to him, was to show the public what they already know. That makes the ride enjoyable because there is no strain on their brains and they get flattered by thinking that they are so so smart. Selling the Invisible struck me as in the same class of entertainments, cleverly designed to pander to the public’s low brow tastes and, incidentally, sell books. The style is simple and unschooled. The chapters and paragraphs telegraphic and multiple mistakes abound. For instance, we are told on page 175 that a tale beats a dozen adjectives. In fact telling tales is “so enveloping(sic)there is a name for it: synecdoche.” I reflect the leader might have meant persuasive as a replacement for of enveloping, but I am sure he is grobing for anecdote as a replacement for of synedoche. And, further, I am willing to bet he has no thought what synecdoche really is. Ho hum, I guess I am from the ancient school that believes that authors should know what they are talking about.
Reader’s Rating: 1 / 5