Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
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- ISBN13: 9781932378825
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
Product Description
Whether it’s reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.
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Looking forwards to reading this with our team. Have heard excellent things about this book! Also, heard it has more to offer than Crucial Conversations, which our team read earlier this year. I personally establish the Coversations book to some extent dull, and it was all I could do to get through it.
Reader’s Rating: 4 / 5
Lots of diagrams and drawings, pointing arrows, etc. I felt as though I were back in class and was missing the required supplementary workbook.
This book seems to take up mainly work situations where the reader is the boss and having difficulty with a recalcitrant employee. There just wasn’t much for me here to apply to my own life.
Reader’s Rating: 2 / 5
I wasn’t impressed with this particular book. I would recommend Crucial Conversations: Tools for Talking When Stakes are High if you are looking for a excellent book on dealing with conflict and hard people.
Reader’s Rating: 3 / 5
This is a workbook for people in organizations or any relationship to have a succesesful confrontation. I reflect the thoughts are very excellent. It follows some of the basic tenets of Conflict Resolution.
Reader’s Rating: 4 / 5
Fantastic book to heighten awareness of why we don’t speak up when we should. Also, when we do speak up, are we so aggressive that additional’s are brought to silence. Effective in healthcare, silence causes harm and everyone in healthcare should read this and crucial conversations
Reader’s Rating: 5 / 5